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A Definition of Reseller Web Hosting

The cPanel reseller hosting mode of operation operates by chopping cPanel-based server(s) into predefined reseller web hosting accounts, which are later promoted as individual reseller accounts. Each and every single cPanel reseller website hosting account is powered by the WebHost Manager (WHM) management user interface. WHM is the place where the reseller creates the shared website hosting packages promoted on behalf of his own brand name. Here are the usual procedures an ordinary cPanel webspace hosting reseller must go through:

1. Choose a billing/invoicing gateway

In order to accept payments from their clients, the resellers must add a billing software platform linked with the cPanel/WHM software. The best known invoicing software platforms for cPanel and WHM are ModernBill, WHMCS, ClientExec and AWBS.

2. Open a merchant account

A merchant account for credit/debit card payments is required. Preferably issued by a bank (Bank of America, HSBC, Barclays, etc.) or some sort of an invoicing platform (PayPal, WorldPay, 2CheckOut, etc.). Without the merchant account, the reseller will not be able to accept any credit/debit card payments from his webspace hosting clients. This merchant account has to be created inside the preferred invoice system by the passionate reseller.

3. Open a domain name reseller account

If you are going to offer domain name registration and transfer services to your customers, you have to set up a domain reseller account with some domain registrar and to connect it inside the payment software.

4. Create the shared web hosting accounts

The cPanel-based reseller webspace hosting business mode of operation allows the reseller to resell shared website hosting plans only. Availing of the WebHost Manager GUI, the wholesale website hosting supplies must be chopped into smaller plans.

5. Choose the price tags for the shared hosting plans

Now is the time for the reseller to select the price tags for the offered shared hosting plans. While doing this, it's advisable to pay good attention to the fact that inside the invoicing processor (which is separate from cPanel and WHM, in other words a 3rd login location for the reseller so far and second for the customers) the clients will be able to examine their invoices (due or paid) and the previous transactions made, i.e. this is the Billing Manager for the enthusiastic cPanel hosting clients as well. cPanel has approximately 150 sections inside (the user must pick up swiftly), but does not offer any Billing or Invoice Manager. Can you believe that?

6. Select the prices for the domains

The user interface offered by cPanel also does not support very fundamental domain operations, such as registrations, transfers, renewals, parking, DNS registrations, DNS record changes, etc. So, this invoice processor is also providing a place for the earnest cPanel hosting clients where they can execute some (yet, not all) of the aforementioned crucial domain name management and manipulation operations. So, now is the time for the reseller to pick which top-level domain names (TLDs) are going to be marketed and to select their corresponding registration, transfer and renewal price tags.

7. Add a customer support platform

Another thing that is missing in the user interface offered by cPanel is a trouble ticket section (a trouble ticket platform). Depending on the billing software system the reseller has picked already, a ticket platform is either present or not. If it is not included, the reseller has to provide a client support platform and to install it somewhere. Somehow the shared web page hosting clients should be informed of its existence.

8. Connect the order wizard with the site

Finally, now is the time for the reseller hosting website itself. There the shared site hosting plans and domains can be bought by the prospective clients. The whole website must operate in perfect correspondence with the invoice platform. This suggests, within the site, the order wizards and the order pages have to be linked correctly.

Let's sum up the login locations available with the cPanel-based hosting reseller packages. There are at least 2 and maximum four places to log in to, which can be very inconvenient for the resellers and particularly for the clients.

For the reseller the login locations are:

(1) cPanel (for the reseller site); (2) WebHost Manager; (3) the billing processor; (4) the support system (this is in the event that the invoicing software platform does not already include it - some do, others don't).

Login places for the ecstatic cPanel website hosting customers:

(1) cPanel; (2) the billing software; (3) eventually the client support ticket system.


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